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Understanding and effectively implementing ISO 9001 Quality Management Standard, is essential for organizations committed to delivering consistent quality and improving customer satisfaction.
Our ISO 9001 Awareness Training Program is designed to provide participants with a comprehensive understanding of the ISO 9001 standard, which is the globally recognized framework for quality management systems (QMS).
This training introduces the Key Principles, Concepts, and Requirements of this standard.
ISO 9001 : 2015 Awareness Training Program :
Introduction to ISO 9001 : History and evolution of ISO 9001 Standard.
Understanding Key Terms and Definitions : Quality Policy, Quality Objectives, Nonconformity, Corrective action, etc.
Quality Management Principles : Customer focus, Leadership, Engagement of people, Process approach, Improvement, Evidence-based decision making, Relationship management.
Key Requirements and Clauses : Understanding of each of the key clauses of ISO 9001, explaining their relevance and application within the context of your organization. Participants will learn how to interpret and implement these requirements effectively.
Risk-Based Thinking : Introduction to the concept of Risk-based thinking. Identifying and addressing Risks & Opportunities within the QMS.
The Process Approach : Understanding the process approach and its importance in QMS, Mapping and managing key processes, and PDCA (Plan-Do-Check-Act) cycle in process management
Support Functions in QMS : Importance of Resources, Competence, and Awareness. Internal and external communication strategies
Operational Planning and Control : Planning for product and service realization. Managing changes in processes and operations. Control of Externally provided processes, products, and services (supplier management)
Performance Evaluation : Monitoring, measurement, analysis, and evaluation of processes. Internal audits - purpose, planning, and execution. Management review - inputs, outputs, and improvement actions
Improvement : Continual improvement in the QMS. Handling nonconformities and corrective actions. Opportunities for improvement in processes and products
Documentation and Records Management : Importance of maintaining documented information. Types of documentation required by the Standard. Documented information - creation, control, and management. Control of records and retention policies
Roles and Responsibilities : Roles of employees at different levels in supporting the QMS. Responsibilities of process owners and managers
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